Returns & Privacy
Can I return a DVD?
DVDs can be returned only if they are defective.
What if I received a defective movie?
Contact us and we will replace the defective item.
Can I return or exchange an adult toy?
Sorry, due to hygiene laws, adult toys are non-returnable and non-exchangeable.
Information Collection and Use
Helix Studios (hereby referred to as "we" in the following policy) is the sole owner of the information collected on this site. We will not sell, share, or license this information to others in ways different from what is disclosed in this statement.
We request information from the user on our membership form. Here a user must provide contact information (like their email address) and or financial information (like credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, this contact information is used to get in touch with the user. Order forms are only used for processing orders. Contact information on order forms will be used when a user requests specific information, such as shipping dates or the staus of a particular item. Financial information is required in an order to prcess payments. Your email address is requested when a user places an order so that the user can be emailed a permanent receipt, plus any other information that the user may request. Periodically we may offer special deals and offers to customers of this website. If you wish not to be included in any such offers simply contact us to be excluded.
Your IP addres is used by Helix Studios to record your transations as well as diagnose problems with our server. Your IP address can also be used to identify you to authorities in the case of fraud.
Helix Studios and Mankind Video make every effort to make sure that all items are in stock 100% of the time. Every effort is made to ship all completed orders no later than the next business day following the submission of the order. In the event you pay by check or money order the items will be shipped as soon as clear funds are received and verified.
All shipments are made by USPS Priority Mail, where available, with an expected delivery within 4-7 business days. All items are shipped discretely with Helix as the return address with no mention of Mankind Video on the outside of the package.
Helix Studios makes no guarantee that any order shipped internationally will be cleared through your local customs office. It is the responsibility of each customer to verify that shipments of these products are allowed into your country. Delivery of any order may be delayed due to the processing time of your countries customs office. Helix Studios is in no way responsible for any duties or taxes your customs office may impose on your order.